1. Faulty, damaged or not as described
If a product arrives faulty, is damaged in transit, or does not match its description or the specification we agreed, contact us and we will arrange a repair, a replacement or a refund. This applies regardless of anything else in this policy, and it does not depend on you keeping the original packaging.
Report transit damage or a wrong item within 48 hours of delivery, with photographs. See our Shipping Policy.
2. Change of mind
If you simply change your mind, you may return an eligible product within [RETURN-WINDOW] of delivery.
For a change-of-mind return to be accepted, the product must be:
- unused, with all seals and protective film intact;
- in its original packaging, with all accessories, cables, manuals and any free items included;
- free of any activation lock, account sign-in or registered software licence;
- accompanied by the invoice or order number.
A product that has been set up, registered, or had software or an account signed into it is no longer resalable as new, and cannot be returned under this section.
3. What cannot be returned for change of mind
- Software, licences and digital keys once activated or once the seal is broken
- Products built or configured to your specification
- Special-order items sourced specifically for you
- Opened components and consumables where resale is not possible
- Items with a missing, damaged or altered serial label
These exclusions apply to change-of-mind returns only. They never apply to a product that is faulty or not as described.
4. How to request a return
- Submit a return request from the support centre on this website, or email info@laptech.ae, with your order number and the reason.
- We confirm whether the return is accepted and issue you a return reference.
- Send or bring the item back with the return reference written on the outer packaging.
- We inspect the item on arrival.
- We process the refund, replacement or repair and confirm it to you by email.
Please do not send anything back before you have a return reference. Unreferenced parcels cannot be matched to an order, which delays your refund.
5. Who pays return shipping
- Faulty, damaged or incorrectly supplied items: we cover the return shipping cost.
- Change of mind: [RETURN-SHIPPING-PAYER]
- Items returned outside this policy: returned to you at your cost.
6. Inspection
Every returned item is inspected before a refund is approved. Where a product comes back used, incomplete, or damaged beyond what is needed to examine it, we may reduce the refund to reflect the loss in value, or decline the return and send the item back to you. We will always explain the reason in writing before doing so.
We do not charge a restocking fee.
7. Refunds
Approved refunds are issued to the original payment method. Card refunds normally appear within [REFUND-TIME], depending on your bank. Bank transfer and cash-on-delivery orders are refunded by bank transfer to the account holder who placed the order.
Where the return is because of our error — a faulty, damaged or wrong item — we refund the original delivery charge as well. For change-of-mind returns, the original delivery charge is not refunded.
8. Exchanges
We do not process direct exchanges. Return the original item under this policy and place a new order for the replacement. This keeps both transactions traceable and gets your refund moving sooner.
9. Business, bulk and export orders
Bulk, corporate and export orders are governed by the terms of the quotation you accepted. Custom-configured and special-order items are generally not returnable once the order is confirmed.
If the return position matters to you, confirm it with us in writing before placing a large order rather than after delivery.
10. Your rights under UAE law
Nothing in this policy limits your rights under the consumer protection laws of the United Arab Emirates. Where this policy and the law differ, the law applies.
11. Contact
- info@laptech.ae
- +971 56 892 4265 (also WhatsApp)
- Office 403, Gargash Centre, Sabkha Road, Deira, Dubai, UAE
