Support centre

Track an order, raise a warranty claim, request a return, or find an answer without waiting for a reply.

01

Track your order

Check where your order is with your order number and email address.

Track order
02

Warranty request

Raise a claim against a product still inside its warranty period.

Warranty request
03

Return request

Start a return within the published return window.

Return request
TRACK ORDER

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Warranty request
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Click or drag files to this area to upload. You can upload up to 5 files.
Upload evidence
Return request
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Frequently asked questions

How do I track my order?

Enter your order number and the email used at checkout on the Track order page. Tracking updates come from the courier 

What warranty comes with a product?

Warranty depends on the product, the manufacturer and the condition. The exact period and coverage are stated on each product page.

Are refurbished products covered by warranty?

Refurbished units carry a stated seller warranty, which differs from manufacturer warranty. The grade and coverage are listed on the product page.

Can I return a product?

Returns are accepted within the published window when the product is in resalable condition. Software, opened consumables and custom-configured orders may be excluded.

Do you deliver outside the UAE?

Yes, international export is available for business and wholesale orders, with documentation handled from Dubai. Delivery cost and timeline are quoted per shipment.

Are your prices VAT inclusive?

Each product page carries a VAT-inclusive or VAT-exclusive label. Business invoices are issued VAT-ready.

Do you offer credit terms for businesses?

Payment terms may be available for approved B2B accounts, subject to credit approval.

How quickly will I get a quotation?

You receive an RFQ reference immediately. A written quotation follows within (response time)

Can you source a model that is not listed?

Usually, yes. Send the model number through the sourcing enquiry and we will confirm availability and lead time.

Do you buy used equipment?

Yes - submit device details through the trade-in form for an indicative valuation, subject to physical inspection.