1. Where we deliver
We deliver across all seven emirates of the United Arab Emirates, and we ship internationally for business, wholesale and export orders.
Collection from our Dubai office is available by prior arrangement. Contact us before travelling so we can confirm your order is packed and ready.
- Office 403, Gargash Centre, Sabkha Road, Deira, Dubai, United Arab Emirates
- +971 56 892 4265 | +971 56 726 9952 | +971 56 699 4695
- info@laptech.ae
2. Order processing
Orders are processed within [PROCESSING-TIME] of payment clearing. Orders placed on a weekend or public holiday are processed on the next working day.
Items shown as available to order are dispatched once stock arrives with us. Where that applies to your order, we confirm the expected lead time to you in writing rather than leaving the order open-ended.
3. Delivery times
Standard delivery within the UAE takes [UAE-DELIVERY-TIME] from dispatch. Delivery times are counted in working days from the day the order leaves us, not from the day you placed it.
Delivery estimates are estimates, not guarantees. Where a delivery is running late, we will contact you with a revised date. If the delay is material and you no longer want the order, you may cancel it for a full refund.
International delivery times depend on the destination, the shipping method and customs clearance, and are confirmed in your quotation.
4. Delivery charges
- Standard UAE delivery: [DELIVERY-CHARGE]
- Free delivery on UAE orders over [FREE-DELIVERY-THRESHOLD]
- Bulk, palletised and oversized shipments are quoted individually
- International freight is quoted per shipment by weight, volume and destination
Any charge that applies is shown before you confirm payment. Nothing is added afterwards.
5. Tracking your order
We send a tracking reference by email once your order is dispatched. You can follow it from the track order page on this website, or directly with the courier.
If your tracking has not updated for more than two working days, contact us at info@laptech.ae with your order number and we will chase it with the courier on your behalf.
6. Delivery attempts and failed deliveries
Our courier will attempt delivery and contact you on the number given with the order. Please keep that number reachable on the delivery date.
If delivery fails because nobody was available, the address details were incomplete, or access was restricted, the parcel is returned to us and re-delivery may be chargeable. We will contact you to arrange it.
7. Signature and serial numbers
Laptops, servers, networking equipment and other serialised hardware require a signature on delivery. We record the serial number of every unit against your order at the point of dispatch, so that any warranty claim or dispute can be traced to the exact unit you received.
8. Damage in transit, shortages and wrong items
Please inspect the outer packaging before you sign. If the carton is visibly damaged, note it on the delivery record or refuse the delivery.
Report transit damage, a missing item or a wrong item to us within 48 hours of delivery, with photographs of the outer packaging, the shipping label and the item itself. Reporting quickly matters because courier claims have their own deadlines.
This 48-hour reporting window applies to transit and packing issues only. It does not limit your rights where a product is faulty or not as described, which are covered by our Return Policy and Warranty Policy.
9. International export
Export shipments are arranged under the incoterm stated in your quotation. The quotation always names the incoterm explicitly, because it determines who carries the cost and the risk at each stage.
We provide the export documentation listed in your quotation. Import duties, taxes, customs clearance and compliance with the regulations of the destination country are the buyer’s responsibility unless the quotation states otherwise.
Region-specific requirements such as keyboard layout, power plug standard and voltage must be specified when the order is placed, as they affect both availability and price.
10. Risk and ownership
Risk in the goods passes to you on delivery, or on collection where you collect from our office. Ownership passes to you when we have received payment in full.
11. Contact
For any question about a delivery, contact us with your order number:
- info@laptech.ae
- +971 56 892 4265 (also WhatsApp)
- Office 403, Gargash Centre, Sabkha Road, Deira, Dubai, UAE
